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Director, Donor Services

Job Location


General Summary

The National Office located in downtown Chicago is seeking an individual for the Director of Donor Services. This position will manage all day-to-day activities of gift processing functions, assisting and implementing strategies to optimize gift processing performance and data integrity to support the Association's evolving needs. The Director will directly supervises staff, as well as overseeing the relationship with our lockbox data processing vendor, ensuring quality control standards and business rules are maintained to achieve accuracy and integrity of all constituent data within the fundraising systems.

This individual should have excellent leadership skills to manage a customer service team and understand the importance of data integrity for constituent data.

Essential Job Functions

  • Manages the work flow and effectiveness of gift processing systems and staff

  • Reviews, revises, and assures implementation of donor recognition and stewardship support

  • Monitors the integrity of the database and resolve any issues

  • Manage budget and vendor payments

Minimum Requirements

  • Bachelor's degree

  • Three years minimum experience supervising non-profit or customer service staff; demonstrated ability to select, train, motivate, and inspire staff while holding them accountable for their performance

  • Ability to work effectively as a team leader and collaboratively as part of a team and a desire to achieve, and lead others toward excellence

  • Two years minimum experience using and managing a database management system. Experience with Customer Relationship Management systems, Team Approach and Convio a plus.

  • Knowledge of fundraising goals and best practices and understanding of how the donor database and donor services operations supports these goals and influences these practices

  • Proficient MS Office Skills required

  • Experience in managing budgets

  • Excellent attention to detail, strong project management skills and ability to meet deadlines

  • Ability to manage multiple complex tasks and maintain composure under demanding deadlines

click here to apply online (preferred method)

Or mail resume and cover letter to:

Send resume to:
Alzheimer's Association, National Office
225 N. Michigan Ave, Suite 1700
Chicago, IL 60601

We are an Affirmative Action, Equal Opportunity Employer and we appreciate your interest in the Alzheimer's Association.




Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.