he Associate Director of Research Volunteer Programs manages the daily operations of the Clinical Studies Initiative, including optimizing the workflow of the telephone agents and the collection and management of data associated with the program. To provide strategic and operational direction in implementing new programs and activities related to clinical studies education and recruitment, coordinating the inter-departmental effortsâ€”including chapter staffâ€”and managing vendor relationships.
Essential Job Functions
Manage the day-to-day operations of the Clinical Studies Initiative (CSI) including the following: vendor relations and coordination; budget oversight; inter-departmental CSI workgroup(s) coordination; and serve as a chapter liaison.
Project manager for all CSI program activities including; Clinical Trials Matching Service; external partnerships; educational activities.
Strategically plan for growth of the CSI by ensuring that its goals and objectives are accurately reflected in inter-departmental endeavors; in the creation of contracts and agreements with vendors; and in all supporting materials.
Develop and oversee the creation of materials that provide a framework for the CSI including a CSI Strategic Plan; public website materials; materials for the intranet and Store; presentations for Chapters, etc.
In coordination with Contact Center Team Lead and Director of Scientific Programs, supervise, train and monitor TrialMatch agents. Ensure the development of staff skills, quality and performance through individual coaching and group learning opportunities.
Work with legal and other appropriate staff to negotiate contractual agreements.
An undergraduate degree or equivalent experience, Masters preferred; coursework in marketing or communications helpful but not required
Project management experience
Ability to work well in a team settin
Excellent interpersonal skills
Ability to meet tight deadlines
Ability to work with minimal supervision
Ability to multi-task
Exceptional written and oral communications skills
Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook