The Business Systems Analyst supports the technical administration of Association CRM applications and leads/participates in the implementation and management of projects relating to CRM systems.
Essential Job Functions
Serves as administrator for CRM applications, i.e. creating new codes, user account maintenance.
Analyzes and documents business needs of end users to determine appropriate system solutions to meet business needs. Translates business requirements into specifications to be used by the application development team.
Teams with data management team to ensure the quality of the data shared by the CRM system and other pertinent applications.
Leads CRM upgrade planning and testing. Develops and deploys project plan and test plans to ensure business requirements and user acceptance has been met. Coordinates development of test scripts and tracks test results.
Provides helpdesk Level 2 end user support for the CRM applications, including ad-hoc training on the use of CRM functionality and reports. Prepares CRM documentation in order to facilitate end-user understanding.
Other duties as assigned.
Bachelor's degree (e.g. Business Administration, Computer Science) or equivalent work experience.
At least 2-3 years of business systems analyst experience.
Intermediate skills using business applications (e.g. MS Word, Excel, Powerpoint, Project and/or Google applications).
Experience working with large scale, enterprise wide systems.
Knowledge of CRM systems (program service delivery, fundraising, marketing and financial procedures) and best practices of non-profit organizations is a plus.