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Helpline Care Consultant

Job Location


General Summary

Answer incoming Helpline calls from professionals, caregivers, and Alzheimer's patients and provide counseling, education, and information on community resources and services Monday through Friday from 9:00 a.m.-4:30 p.m.

This position is located in Miami, FL

Essential Job Functions

Consultants offer supportive listening, education about Alzheimer's disease and suggest appropriate resources to help improve caller's situation. Follow-up on reports received from our Contact Center by calling clients, mailing/emailing resources and information requested. Enter demographic information and contact notes into our Helpline system database and maintain accurate and complete call records. Assess for caller's safety and contact appropriate authorities if needed. Help to update our community resource guides by calling service providers and verifying the information we have on file, making note of any changes, and manually updating our listings. Prepare and send out resource packets by including pertinent information and resources, which will help the caller. Communicate with other Helpline team members to ensure quality customer service and that all callers are properly assisted and their inquiries are answered.

Minimum Requirements

  • Bachelor's degree in Psychology, Social Work, Family Studies, Counseling, Gerontology, or a related field required. Master's degree preferred.
  • Experience working with Alzheimer's patients or their families preferred.
  • Thorough knowledge of community resources and applicable resources and/or ability to learn quickly.
  • Ability to be compassionate and supportive.
  • Comfortable and proficient utilizing computer software and entering information into a database.

Send your resume and cover letter:

  • by email:

  • by mail:
    Send resume to:
    Alzheimer's Association, Southeast Florida
    3333 Forest Hill Blvd.
    West Palm Beach, FL 33406

If apply ing by e-mail, please attach your resume and cover letter as Microsoft Word documents, or include both within the text of your e-mail message.

We are an Affirmative Action, Equal Opportunity Employer and we appreciate your interest in the Alzheimer's Association.




Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.