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Care Consultation Specialist - part time(Eugene, OR)

Job Location

Eugene, OR

General Summary

Under the direction of the Field Services Director, the Care Consultation Specialist  serves as the front line service contact for the Alzheimer's Association's local office.  The Care Consultant  assists individuals and families dealing with Alzheimer's disease and related dementias and by answering questions, providing information and making referrals to the Association's national HelpLine. 

This is part time (24hrs/week) benefit eligible position and is located in Eugene, OR.

Essential Job Functions

• In accordance with Association policies, work directly with people with Alzheimer's disease and their families and caregivers.  Provide recommendations, problem-solving, decision making support, and general guidance during transitions as well as assisting them in making connections to local services.

• Provide short-term consultation, via telephone or in-office appointment, in a professional and compassionate manner.  Also respond to mail and email inquiries, and assist with information fulfillment activities.

• Provide accurate and timely documentation and follow-up of call interactions and interventions, as required by Chapter guidelines. Enter appropriate information into computerized national databases and measurement mechanisms.

• Maintain office resource library and coordinate material lending.  Order brochures and other information, as necessary.

• Strictly adhere to Association confidentiality agreement.

• Immediately bring cases with legal, risk management, or ethical implications to the attention of the Chapter Executive Director.

• Other duties as assigned.

Minimum Requirements

  • BS in social work , gerontology or a related. Master's level Social Service/Mental Health preferred.
  • Three-five years of experience in a healthcare setting, preferably in geriatrics or mental health with expertise in dementia.
  • Excellent verbal and written communication skills; excellent  interactive listening skills.
  • Compassionate  and professional demeanor.
  • Experience with client databases and CRM systems preferred.  Must present a demonstrated ability to maintain electronic records and files.
  • Ability to analyze information, recognize need for direction/supervision, and make timely, appropriate decisions within assigned areas of responsibility
    Excellent computer skills and proficiency in various software and email programs: Gmail, Word, Excel, PowerPoint.
  • Ability to create and maintain effective working relationships with clients, families, caregivers, service providers and all Association staff.

Click here to apply

Or mail resume and cover letter to:

Send resume to:
Alzheimer's Association, National Office
225 N. Michigan Ave, Suite 1700
Chicago, IL 60601

We are an Affirmative Action, Equal Opportunity Employer and we appreciate your interest in the Alzheimer's Association.




Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.