The Alzheimer's Association, Greater Iowa Chapter offers a variety of education, information, advocacy, and support services to persons with dementia, their families, health care professionals, and the community. The Chapter serves 58 Iowa and five Illinois counties, with branch offices in five locations. The Administrative Assistant provides key administrative and office support for the chapter's Development, Communications and Public Policy functions. The Administrative Assistant also assists with maintaining a chapter-wide database and provides other general support for the West Des Moines office.
Essential Job Functions
Answer multi-line phone, respond as needed and/or direct phone calls to appropriate staff or office.
Take, screen and, when necessary, refer Helpline calls. Provide information and referral when appropriate, including mailing informational packets to callers in a timely manner.
Greet and assist visitors.
Receive and distribute incoming mail. Prepare outgoing mail and packages for shipping.
Create, design, proof and/or update documents, spreadsheets, presentations and other documents for assigned functions.
Provide administrative support to assigned areas by scheduling appointments, sending faxes, copying, filing, preparing meeting materials, making meeting arrangements and other tasks as requested.
Serve as the lead staff on the phone system.
Prepare deposits for the West Des Moines office.
Perform queries of the Results Plus database to create mailing lists, donor lists, reports, or other items as requested by staff.
Identify, recruit, train and manage volunteers to assist with the office functions.
Provide back-up coverage for other support staff
Manage and maintain donor information in the chapter's constituent database including donations data entry and production of weekly acknowledgment letters for donations, sponsorships and other gifts to the chapter.
Assist with routine reconciliation of Results Plus, Convio and MAS 500 revenue reports for Walk to End Alzheimer's, including electronic transfers from Convio to the chapter's checking account.
Utilize Convio to assist staff with Walk to End Alzheimer's records, registrations and reports.
Other duties as assigned.
High school diploma required. Two years post secondary education in a related field preferred.
Two years of experience as an administrative assistant, secretary, office manager or similar position.
Proficiency with Microsoft Office 2007 or later applications, including Word, Excel and Powerpoint.
Proficiency with Google applications including email, calendar and contacts.
Proficiency with a constituent database management program. Accurate data entry skills.
Accurate proofreading skills.
Must be able to communicate effectively with people of diverse backgrounds and ages.
Excellent telephone and in person customer service skills.
Strong organizational skills and attention to detail.
Commitment to the mission of the Alzheimer's Association.