1 Gift 2X the Impact
Home | News | Events | Press | Contact  

Find your chapter:

search by state


Employment Opportunities
Text Size controls Normal font sizeMedium font sizeLarge font size
 

 

Sr. Specialist, Quality Control

Job Location

Chicago, IL

General Summary

The Senior Specialist of Quality Control is part of the Donor Services team that provides a high level of customer service and ensures donors' data integrity at the Alzheimer's Association.

This person must be able to prioritize their work, ensure the quality and timeliness of their work, in addition to executing the essential functions below.

Essential Job Functions

  • Ensure that donor data entry transactions comply with Association business rules
  • Ensure all donor data entry is accurately coded and entered
  • Create workflow procedures to ensure that data entry procedures are monitored and accuracy is tracked
  • Maintain current knowledge of Association business rules, software platforms associated with the work flow process of Donor Services
  • Supervise data entry reviewers
  • Create metrics and reporting process to support quality assurance
  • Recommend corrective and preventive processes to support a robust quality control process
  • Train others as designated staff in performing the functions of data entry review
  • Other duties as assigned.

Minimum Requirements

  • Bachelor's Degree in Non-Profit Organization Management or a related field
  • 3-4 years experience in a similar or related role, with at least one year in a supervisory capacity
  • Excellent problem solving skills
  • Demonstrated success in identifying potential challenges before they occur
  • Proficiency in or ability to quickly learn and use Development software (including, but not limited to Team Approach, Excel, and Personify) is preferred
  • Ability to gather, analyze and summarize information including numerical and financial data
  • Strong interpersonal skills, as well as customer service and data entry experience
  • Proficiency in creating and editing documents using Word and Excel and utilizing Gmail for electronic mail communications
  • Excellent oral and written communication skills
  • Outstanding organizational skills and attention to detail
  • Ability to work as part of a team and independently
  • Commitment to maintaining confidentiality

Click here to apply!

Or mail resume and cover letter to:

Send resume to:
Alzheimer's Association, National Office
225 N. Michigan Ave, Suite 1700
Chicago, IL 60601

We are an Affirmative Action, Equal Opportunity Employer and we appreciate your interest in the Alzheimer's Association.

 

 

 

Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.