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Operations Manager

 
The Operations Manager is primarily responsible for the administration and maintenance of the donor database (Raisers Edge), accounts receivable, accounts payable and managing the office/operational functions of the Alzheimer's Association Central and Western Virginia Chapter. This position reports to the President/CEO and requires collaboration with all staff, particularly the Development Team. Duties include database management, donor acknowledgements, general clerical, project- based work, preparing and making bank deposits, and human resources assistance. The Operations Manager projects a professional image through in-person and phone interaction.
 
ESSENTIAL FUNCTIONS:

• Support accounting and financial operations
• Oversee and manage the constituent database in an effort maintain integrity of constituent database
• Ensure accurate/consistent data coding and data details received and entered
• Manage donor requests, as they pertain to national and Chapter database use
• Provide data reports, as requested
• Responsible for routine/consistent generation of donor acknowledgement letters
• Assist in providing consistent/effective human resource services for employees and employee recruitment
• Manage purchasing 
• Ensure operation of office equipment
• Manage daily mail
• Provide general office support
 
OPERATIONS  MANAGER REQUIRED SKILLS:

• Superior verbal and written communication skills
• Knowledge/experience with bookkeeping and accounting
• Highly organized, accurate and detail-oriented
• Ability to work on multiple projects and in a deadline-oriented environment.
• Strong interpersonal skills, with proven effectiveness to engage others in fulfilling the mission
• Ability to work independently; self-motivated
• Must have sharp eye for quality control and consistency in data 
• Must be team player committed to constant improvement and creative approaches in changing situations
• Must display good judgment and exhibit strong customer-service orientation
• Commitment to the mission and goals

QUALIFICATIONS:

• Minimum of Associate’s degree in related field or 4 years of professional experience. 
• Experience with Microsoft Office applications
• Experience with constituent database management, such as Raiser’s Edge
• Experience with events database management, such as Convio
• Demonstrated understanding of office management, including human resources
• Proven telephone and customer service skills
• Possess required skills

SALARY/BENEFITS:
• Full-time position with health/dental insurance, paid holiday/annual leave/sick leave, retirement program, and more.  Annual salary range  $25,000-$29,000

TO APPLY:
• Send Cover Letter and Resume to alzcwva@alz.org  with “Operations Manager” in the subject line of the email.
• Please, no phone calls or office visits. 

Development Manager - Greater Augusta and Harrisonburg area

Walk to End Alzheimer’s – responsible for implementation of the Greater Augusta and Harrisonburg Walk to End Alzheimer’s events, as well as any third-party Walk events.

• Work with the Director of Development Initiatives to implement Walk Plan, including annual revenue and team/participant goals.
• Implement Walk planning benchmark schedule and Walk event calendar.
• Identify, recruit Walk event Chairs, Committee members and Volunteers.
• Work closely with Walk committees to recruit team captains and implement a recruitment campaign for new teams, as provided in the Walk plan.
• Responsible for Team Recruitment Prospect Research and Community Outreach to increase individual/team participation.
• Assist with identifying opportunities for new initiatives and assist in cultivating existing initiatives.
• Coordinate development/procurement of materials and supplies needed for Walk events, per Walk plan
• Provide logistical and on-site management of Greater Augusta and Harrisonburg Walks.
• Cultivate new and past teams with support from appropriate Staff to ensure they reach team member and fundraising goals.
• Track and monitor participant data, per the Walk plan.
• With Walk committees, plan and implement kickoff parties/events, including identifying potential sites, work with Communications   Director to produce collateral materials, generate guest lists, formulate “day-of” program agendas, etc., per the Walk plan.
• Ensure timely data entry into online fundraising software (Convio) with help of Operations Coordinator and other appropriate staff.
• Provide weekly updates to Director of Development Initiatives, per the Walk plan metrics.
• Represent Chapter at public events and media events as appropriate and assigned, with assistance/guidance of Communications Director.
 
Third Party Fundraising Events – responsible for addressing Third Party fundraising inquiries and providing follow through in the Roanoke region.
• Provide assistance and support for Established/Approved Third Party Fundraisers
• Point of Contact for Third Party Event/Third Party Fundraising inquiries to determine viability and potential for growth.
• Support other Third Party events through marketing and awareness strategies, to result in support for the Chapter
 
Additional Responsibilities:
• Inform President/CEO and Director of Development Initiatives of emerging issues about potential funders and programs (as gleaned through team recruitment and third party inquiries).
• Responsible for successfully meeting identified annual goals in each of these primary job responsibility areas.
• Additional duties as assigned.
 
Minimum Requirements:
 
• Bachelor’s degree in sales or marketing, or a related field; or equivalent work experience
• May substitute a minimum of 3 years of successful work experience in professional fundraising, special events coordination, or public relations/marketing in non-for-profit environment for degree
• 5-7 years of leadership experience in events management and/or sales
• Proven success in developing and nurturing relationships
• Proven success in engaging individuals and groups in events to meet fund development goals
• Successful experience in coaching/supporting/engaging volunteers in fund raising activities
• Experience in strategic planning and budget development and management
• Proficiency with Microsoft Office applications, especially Word, Excel and Power Point
• Experience in using fundraising software applications (i.e., Raiser’s Edge, etc.)
• Strong written and verbal communications skills
• Creative writing experience
• Proficiency with Internet and database applications
• Willingness to learn new fundraising software applications
• Willingness and availability to represent Chapter at meetings and special events
• Driver’s license and access to personal vehicle to meet travel requirements
 
 
Working Conditions: • Willingness to learn new fundraising software applications
• Willingness and availability to represent Chapter at meetings and special events
• Driver’s license and access to personal vehicle to meet travel requirements
• Commitment to teamwork and ability to work effectively with volunteers, staff and external contacts
• Ability to prioritize and manage multiple priorities
• Ability to work independently
• Ability to anticipate, identify, organize and analyze growth opportunities
• Ability to coach and develop volunteers
• Ability to communicate effectively in person, in writing and electronically to a variety of audiences
• Ability to work effectively with diverse populations
• Ability to analyze information and make timely, appropriate decisions
• High level of integrity, diplomacy and initiative
• Ability to work early mornings, evenings and weekends as required
• Ability to travel as needed to perform job duties
• Ability to operate designated office equipment
• Ability to lift up to 50 pounds
• High volume of public contact
• Work may be stressful during periods of high volume or tight deadlines

SALARY/BENEFITS:
• Part-time position - 3 days per week. Salary $15-19/hour

TO APPLY:
• Send Cover Letter and Resume to alzcwva@alz.org  by July 1 with “Development Manager” in the subject line of the email.
• Please, no phone calls or office visits.


 

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Alzheimer's Association

Our vision is a world without Alzheimer's
Formed in 1980, the Alzheimer's Association is the world's leading voluntary health organization in Alzheimer's care, support and research.