Newsletter

• Publish a Chapter Newsletter that meets the needs of both internal and external stakeholders.
   
• Evaluate the effectiveness of our current Newsletter and our strategy for publishing and distributing same 
          
• Oversee the consolidation of four local Newsletter editions
          
• Evaluate e-Newsletter, modify and distribute as appropriate

Website

• Provide strategic direction to the Chapter website. 
         
• Collaborate with our National office and Chapter staff to effectively provide outstanding timely and accurate online information and interaction for our public. 
         
• Quickly and effectively answer inbound media inquiries in order to further develop reputation as “go to” resource.
   
• Create or revise materials (including pitches, releases, backgrounders, etc.) as needed to support above.

Spokesperson

Serve as chapter spokesperson as necessary.

Budget

Provide direction to cost effective budgeting and resource allocation to meet the communication needs of the Chapter

Team Work       

• Provide guidance and effort to both program and development teams 
         
• Develop effective partnerships with Regional Directors to enable them to deliver significant portions of the Chapters’ communications strategy
  
• Create and staff useful volunteer leadership team to support communications work.

Outcomes

We recognize the challenges and have identified key metrics for success. Desired outcomes, per our Strategic Plan, over a three year period:   

• Develop meaningful baseline for media impressions
          
• Create plan to increase media impressions by 25% over two years
          
• Increase web visits 40%
         
• Increase Helpline calls 15%
          
• Increase Memory Walk participants 45%
  ·        
• Increase number of donors 35%
          
• Increase number of registered advocates 35%
  

Volunteers: Leveraging Impact      

• Create the Chapter’s first Communications Committee or Task Force. Identify interested professionals and evangelists, and engage them in meaningful contributions to our work. Serve as a key resource and counsel to the Board of Directors regarding public awareness and brand identity. 
          
• Develop a trained network of volunteer spokespeople on medical, advocacy, caregiver, early stage, and event issues.

Partners

The Communications Director will:        

• Report directly to the Chief Executive Officer and will also partner successfully with other chapter staff leadership to champion our mission, diversity, advocacy and fund development; key partners will be our Chief Program Officer, Chief Development Officer, Director of Diversity and Director of Public Policy and Advocacy. 
          
• Be an integral part of both our Leadership team and Chapter Management Team. Many of our nine offices operate in markets sometimes smaller and remote from Chapter headquarters and with very modest resources. 
          
• Create relationships and processes to assist 9 offices, some in small, remote locations, to move public awareness and establish brand identity in their communities.
  ·        
• Work collaboratively with our new outside marketing position.
  ·        
• Maintain effective collegial relationships with our National Constituent Relations and communications team.

Skills and Attributes         

• Strong knowledge of Northern California / Northern Nevada media market  
         
• Established relationships in Bay Area and Sacramento media markets highly preferred 
         
• Proven portfolio and success in implementing proactive earned media strategies, especially with limited budgets 
         
• Outstanding written and oral communications skills 
         
• Ability to thrive in a team environment
  
• Adept with computer technologies and managing media databases

                                           
Position Title Donor Services Manager
Department  Development
Reports to  Chief Development Officer
Supervises  Donor Services Assistant
Status  Full time, 40 hours per week, Exempt

Who We Are
The Alzheimer’s Association of Northern California and Northern Nevada has been voted one of “The 125 Best Places to Work in the Bay Area in 2008.”  The Chapter prides itself on a successful balance of a fast-paced professional work environment that is at the same time fun, relaxed, flexible and family and pet friendly. Our talented and committed staff works as a team to serve our diverse communities to provide care and support and to raise funds to advance Alzheimer’s research. A recent employee satisfaction survey demonstrates that 96% of staff are very satisfied with their job at the Alzheimer’s Association and 98% would recommend the Association to a friend as a great place to work. We appreciate your interest in employment with the Alzheimer’s Association.

Position Summary
The Donor Services manager reports directly to the Chief Development Officer. This position manages all gift processing functions for the chapter and directly supervises donor services staff and volunteers. The Donor Services Manager performs data maintenance functions utilizing established procedures and business rules to ensure accuracy and standardization within Team Approach fundraising database system. This position also ensures integrity of all constituent data entered into donor database, and serves as liaison for all database and donor services questions to local Chapter offices, the National office and finance departments. This is an exempt, full-time position and is based in the Mountain View office.

Essential Job Functions
• Answers all donor and donation related requests and tasks – 30%
• Handles merge procedures, adds, deletes and corrects constituent records
• Works with Accounting Manager and National Office on updating system codes
• Processes all on-line and credit card donations on daily basis
• Manages donor receipts and acknowledgment process
• Oversees all gift processing functions  - 45%
• Codes contributions, manages gift batch distribution and credit card processing
• Performs adjustments related to fundraising system
• Performs close-of-month and close-of-Fiscal Year-procedures
• Manages uploads betweens database systems as necessary
• Completes special projects related to system clean-up
• Processes chapter daily revenue and create related reports
• Processes and monitors all gifts and corresponding matching gifts
• Assesses volunteer needs and provides training on Donor Database – 15%
•  Manages and orients Donor Services volunteers  and staff
• Trains local staff on Team Approach database for address updates and mail list coding
• Works closely with National staff to process queries for mailing lists for all Chapter locations as requested – 5%
• Reviews query results to correct errors and eliminate duplicate entries
• Ensures updated constituent information is entered in a timely manner
• Staff front desk as per schedule, and perform other tasks as required – 5 %

KNOWLEDGE, SKILLS/DEGREE REQUIRED/DESIRED, AND EXPERIENCE
• Bachelors Degree or equivalent
• 3 -5 years of work experience in non-profit or customer service field
• Experience with Blackbaud/Raiser’s Edge, Team Approach or similar donor management systems
• Experience supervising staff / volunteers
• Basic understanding of accounting principles and business operations
• Excellent verbal and written communication skills

Personal Characteristics and Other Requirements
• Self-starter, independent worker and willing to take initiative
• Detail oriented
• “People-person” with excellent Customer Service Skills
• Ability to maintain focus and work under deadlines
• Ability to work well within Team
• Willingness to learn about mission and work of the Alzheimer’s Association
• Ability to drive throughout the Chapter territory as necessary
• Ability to work occasional weekends and evenings
• Valid Drivers’ License
• Current Automobile Liability Insurance

How To Apply
E-mail cover letter and resume using Microsoft Word attachments only. Refer to Job# 6468 in the subject line.
HR@alznorcal.org