Minimum Requirements:
• Prior experience in office administration, scheduling meetings/appointments, managing correspondence, maintaining records, etc.
• Must be proficient with personal computers, and Microsoft Office applications 
• Clear verbal and written communication skills; strong interpersonal skills with focus on customer service; experience working with volunteers preferred; ability to manage multiple tasks in a timely, organized manner
• Must be able to lift items weighing 20 lbs. and be able to stand or sit for prolonged periods
• Ability to represent the Association in a professional manner
• Ability to travel as needed to perform job duties
• Bachelor’s Degree preferred or equivalent experience

This job profile in no way states or implies that these are the only duties to be performed by the jobholder. He/she will be required to follow any other instructions or perform any other duties as requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential element may change when necessary. We are an affirmative action, equal opportunity employer. Position is open until filled.

Send inquires to Human Resources at: hr.alzoc@gmail.com

Position Title:  Director of Family Services                                 
Division: Programs and Education
Reports to:  VP of Programs and Education                              
Status: Full-Time, 40 hours/week, Exempt                                                                  
Wage: DOE                                                                                               

General Summary: Responsible for the Association’s Helpline and Multicultural Programs consistent with our strategic plan and local priorities.  The position includes leadership of assigned staff, volunteers and interns, including clinical supervision. Other program oversight activity includes safety services, educational and resource data and TrialMatch. Provide leadership and coordination for the national contact center activity. 

Essential Job Functions:
• Coordinate, manage and monitor Helpline and Multicultural Programs
        • Monitor helpline activity (telephone, face-to-face, email) and operations
        • Monitor Multicultural activity and operations
        • Monitor outcomes and outputs
        • Ongoing maintenance and evaluation of referral and resource information for the local chapter, national ACO, and OCASC website
        • Maintain high quality service delivery according to national and chapter standards
        • Provide ongoing quality and efficiency evaluations, making adjustments as needed
        • Provide training, in-service education, and clinical oversight/supervision to Helpline and multicultural staff, volunteers,  interns and agency staff as needed
• Responsible for self and staffs’ ability to be well-informed about the contents of the Association’s intranet “Insite” and how best to make the most of the available resources
• Participate in the development, adherence and achievement of goals and objectives consistent with National strategic plan and local priorities in collaboration with VP of Programs and other key staff
• Participate in regular meetings with other department directors and the Early Stage Coordinator to support a coordinated effort
• Participate in the implementation and ongoing operation of the National 800 Contact Center, complying with Contact Center standards.  Keep supervisors and program staff informed about contact Center operations/ & telephony issues
• Lead your team in appropriate fundraising activities(s) i.e. Walk to End
• Participate in community case management and collaborative meetings as assigned
• Other duties as assigned by supervisor
 
Working Conditions:
• Normal working hours with the ability some evening and weekend hours
• Work locations may include Alzheimer’s Association offices as well as other locations

Minimum Requirements:
• Master’s Degree in social work, or related field (License preferred)
• Familiarity with Alzheimer’s disease and related disorders
• Experience with program monitoring and supervision of staff and volunteers; understanding of the social service delivery system
• Empathetic, patient, dependable, motivated, good communicator, positive attitude and good listening skills desired
• Clear verbal and written communication skills; strong interpersonal skills with focus on customer service; ability to manage multiple tasks in a timely, organized manner.
• Must be able to lift items weighing 20 lbs. and be able to stand or sit for prolonged periods.
• Ability to represent the Association in a professional manner.
• Ability to travel as needed to perform job duties.
• Ability to maintain confidentiality and provide empathic, professional support

This job profile in no way states or implies that these are the only duties to be performed by the jobholder. He/she will be required to follow any other instructions or perform any other duties as requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential element may change when necessary. We are an affirmative action, equal opportunity employer. Position is open until filled.

Essential Job Functions:
• Provide support, information and referrals, and family directed care plans for individuals and families affected by Alzheimer’s disease - Includes all aspects of responding to Helpline calls, e-mails, letters and in-person requests for assistance,including family conferences as directed (Includes following all agency policy and procedures including confidentiality requirement)
• Participate in the Caregiver Support Groups, Education Programs, Health Fairs & other community events
• Work collaboratively with the program services team to address the complex needs of Spanish speaking families
• Maintain appropriate client documentation and track all program activity according to agency and department standards
• Remain informed about the disease and topics related to the care of the dementia population by attending training sessions and continuing education sessions, as well as web research necessary to perform the job
• Participate in research and development, maintenance, and translation of educational and resource materials used by the organization (Helpline)
• Attend community, agency and team meetings as required and directed
• Participate in the supervision and training of volunteers as assigned• Work collaboratively with key staff  to ensure exhibit tables are set with materials appropriate to the audience and staffed
• Other duties as assigned
• Responsible for generating income as appropriate, assigned and agreed

Working Conditions:
• Normal working hours with the ability to work occasional evening and weekend hours
• Work locations may include Alzheimer’s Association offices as well as other locations

Minimum Requirements:
• College degree (B.A./BS.) or equivalent work experience in related field
• Bilingual and fluent in English/Spanish languages; verbal and written skills
• Familiarity with Alzheimer’s disease, other dementia and caregiving issues
• Must be proficient with personal computers, and Microsoft Office applications. 
• Clear verbal and written communication skills; strong interpersonal skills with focus on customer service; experience working with volunteers preferred; ability to manage multiple tasks in a timely, organized manner
• Must be able to lift items weighing 20 lbs. and be able to stand or sit for prolonged periods
• Ability to represent the Association in a professional manner
• Ability to travel as needed to perform job duties
• Ability to maintain confidentiality and provide empathic, professional support

Send inquires to Human Resources at:  hr.alzoc@gmail.com

General Summary:
The Community Outreach Specialist coordinates the association’s exhibit participation at health fairs, community events and education programs.  The position includes corporate outreach and education.

Coordinate Community Health Fair, Education and Events Exhibits
• Responsible for the scheduling, staffing, and tracking chapter participation of exhibits in the community and at the chapter
• Tracking units of service and number of persons served
• Train and assigning volunteers to attend events and for administrative support
• Track number of persons served and enter client data into TM
• Monitor quality of service provided by the volunteers
• Work collaboratively with key staff  to ensure exhibit tables are set with materials appropriate to the audience and staffed
 
Coordinate Corporate Outreach and Education
• Work collaboratively with the Corporate Relations Specialist to expand and coordinate educational talks and exhibit tables in corporations
• Deliver and/or assign educational talks
• Promote programs and services as well as walk teams
 
MASR and Disaster Preparedness 
• Coordinate “Train the Trainer” sessions for Safety Services (law enforcement, First Responders, OCTA, etc.)
• Facilitate the Safety Services Committee
• Track safety service trainings and activities in the community (law enforcement, First Responders, OCTA, etc.)
• Be available to teach safety services trainings as needed when volunteers not available
• Serve as the internal MASR “In Take” Manager
• Manage the MASR community registration sites and monitor MASR kits
 
Interfaith Education, Services and Liaison Program
• Promote, manage and track the three components of the Interfaith Program. 
• 20% increase in educational opportunities in faith based communities in the first year
• Facilitate Interfaith Committee
• Provide support to the committee for the delivery of monthly services
• Coordinate Interfaith Liaison program including training
• Conduct quarterly Liaison meetings
• Coordinate with other staff involved with the faith community
 
• Deliver educational programs as assigned
• Community Meetings as assigned
• Responsible for generating income as appropriate, assigned and agreed
• Other duties as assigned

Qualifications and Experience Required:
• BSW or MSW, degree in Human Services or equivalent
• Marketing and/or outreach experience preferred
• Experience in working with older adults and families, preferably with Alzheimer’s patients and families
• Knowledge of Alzheimer's disease and resources available to patients and families
• Excellent time-management skills, computer skills and effective interaction with people at all levels
• Written, verbal and interpersonal communication skills required to represent the Chapter to the Board of Directors, volunteers, business associates, the general public and staff
• Proficiency with Microsoft Office applications
 
Working Conditions:
• Flexible schedule involves both on and off site work, some evenings and weekends

Physical and Mental Requirements:
• Ability to communicate effectively and compassionately with all clients
• Ability to represent Association in a professional manner
• Ability to travel as needed to perform job duties
• High level of integrity, diplomacy and initiative
• Ability to work evenings and weekends as needed
• Ability to lift 30 lbs

Equipment:
• Personal computer and printer
• Photocopier
• Software applications
• Telephone
• Fax machine

This job profile in no way states or implies that these are the only duties to be performed by the jobholder. He/she will be required to follow any other instructions or perform any other duties as requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential element may change when necessary. We are an affirmative action, equal opportunity employer.

To apply, please review the qualifications listed.  If you meet the qualifications please submit the following:
1. Cover letter that tells us how your education and experience fits with the job description and requirements, why you want to work for the Alzheimer’s Association
2. Resume with salary history

Send inquires to Nancy Bigda nancy.bigda@alz.org

 We always invite interested, qualified individuals seeking to become involved in work that is rewarding and meaningful to consider volunteer positions within the organization and/or to submit a resume for our files to volunteer@alzoc.org

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3.13.13 TB