Hours of Operation: What are the hours and days of operation? Is there a minimum attendance requirement in terms of hours and days per week?
Transportation: Does the center offer pick-up and drop-off transportation services? Is there an additional cost for it?
Cost: Ask about basic fees and additional charges for such services as field trips or crafts. Ask about sources of financial help with the cost. Do they have a sliding fee scale?
Facility: Evaluate the overall appearance and “feel” of the facility. Is it warm, inviting and free of clutter? Is there adequate space for activities? Is there space available for outdoor activities? Are there secured areas for outside walking?
Staff: Assess the qualifications of the staff. What is the number of staff for each client? Do staff members have dementia-specific training? If the center uses volunteers, are they adequately trained and supervised? Is the staff warm and friendly to family members and caregivers? How well does the staff handle people with behavioral problems? Does the center have a physician, nurse or health care professional on staff or on-call?
