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About Professional Training

The Alzheimer's Association, WNY Chapter, is committed to helping professionals improve their knowledge and skills, build stronger teams and deliver better care to people with dementia and their families. Our training and education programs are geared to professionals working in both community-based and residential care settings. Our programs and meetings have been attended by activity professionals, administrators, nurses, occupational therapists, physical therapists, social workers and staff trainers.

Rapid Referral Program

The Alzheimer’s Association WNY Chapter seeks to build relationships with healthcare professionals by providing disease education and facilitating patient and caregiver connections to the Association's free support services. Our Rapid Referral Program provides an opportunity for you to link families directly to a care consultant by completing a simple one page form and emailing or faxing it directly to the WNY Chapter. Once submitted, we will contact the referred individual within two business days and assist with immediate needs and continue to serve the client with future needs as they arise.

Click here to download and print the Rapid Referral Form.

It takes time to talk about Alzheimer’s disease. We have the time.

Giving or getting a diagnosis of Alzheimer’s disease or dementia isn’t easy. Patients and caregivers have many questions at the beginning and throughout the disease progression as new challenges arise. Simply put, it takes time to address all of these questions. We understand the time constraints of a busy healthcare setting can potentially restrict professionals from offering patients, caregivers and family members the ongoing support and information necessary to navigate the non-medical difficulties and uncertainties faced at every stage of the disease.

Training programs

Our Dementia Care Professional Courses are designed to provide educators, professional staff and professional caregivers with the tools necessary to become effective trainers in dementia care.  All teaching materials will be provided.  All modules are taught at our main office in Williamsville.  To register or for more information, including pricing, e-mail or call 1.800.272.3900.

Web-based training programs

CARES: A Dementia Caregiving Approach

This affordable, Web-based program has six one-hour training modules that are geared primarily to direct care workers, particularly nursing assistants. Each module uses text and streaming video to illustrate how to best care for people with dementia living in residential care settings. Topics include:

  • Clara Jones and her Care Team
  • Introduction to Dementia
  • Understanding Behavior as Communication
  • Making a Connection with the Resident
  • Eating Well
  • Recognizing Pain

For a description of the modules, pricing plans and a free demo, go to  

Facility and Environment Design

Our professionals will consult with your staff on factors related to facility environment in order to enhance quality of life in resident care for those with dementia.

Resources for Professional Care Providers

The Alzheimer’s Association, WNY Chapter has an extensive lending library of books, videos and DVD’s available. You are also encouraged to call the trained counselors at the chapter office for information and advice about issues surrounding Alzheimer’s care. Also available is the chapter- produced interactive training DVD, Behavior Management Training for Dementia Care.


For more information about any of the above programs/services, please call the Alzheimer's Association WNY Chapter at 1.800.272.3900 or email the
Chapter at:

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Alzheimer's Association

Our vision is a world without Alzheimer's
Formed in 1980, the Alzheimer's Association is the world's leading voluntary health organization in Alzheimer's care, support and research.