Kristen CliffordKristen Clifford is chief program officer at the Alzheimer’s Association, overseeing the organization’s efforts in care, support and risk reduction for the millions affected by Alzheimer’s and other dementia.
 
Clifford leads care and support services offered across the organization to those affected by the disease; health system outreach and quality improvement initiatives; long-term care initiatives focused on person-centered care delivery models; and growth strategies for reaching more individuals through quality improvement, education, and supportive programs and services. 

She directs the implementation of products to support the Association’s evidence-based Dementia Care Practice Recommendations, the benchmark for quality person-centered care across the disease spectrum. These resources — including the Person-Centered Dementia Care Training Program, essentiALZ® Exam, curriculum review and the Dementia Care Provider Roundtable — offer training, certification and networking to professional care providers.

Clifford has nearly 20 years of experience in patient advocacy, health care relationship management, medical education and research. She served as national vice president, Healthcare Access for the National Multiple Sclerosis Society from 2016 to 2020. In this role, Clifford led initiatives for individuals living with MS, health care providers, and health system initiatives, including launching ECHO MS, developing health care programs to meet the needs of underserved patients, and developing a community health relations program to build successful and meaningful volunteer engagement. Prior to this position, Clifford was the executive director of Avid Education Partners, a medical education company focused on programs addressing the unmet needs of health care professionals.

Clifford holds a master’s of business administration from Texas State University and a bachelor’s degree in business administration from the University of Central Florida.