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Vice President of Programs and Services

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General Summary

Reporting to the President & CEO, the Vice President of Programs & Services provides strategic leadership and direction in all aspects of Chapter programs and services to ensure effective integration of strategy into goals, objectives, and action plans for program staff. Provides leadership in mass-market awareness for development, implementation, and evaluation of Alzheimer's Association programs and services in the chapter territory, including the positioning of program delivery to our prospective audience of 5.2 million constituents. Direct the activities of a department dedicated to educating the public through many channels, but not limited to conferences, group training, core programs, in corporate, private, professional, and family settings, and ensuring the development of a robust and growing volunteer base to serve Chapter constituents in 16 counties within suburban Maryland, Northern Virginia, and the District of Columbia. Core Competencies: Operations and Profitability Analysis Budget Administration Management Customer Relationship Management Educator and Trainer Organizational Change Management Business and Partnership Development Effective Team Leadership Skills Collaborator Relationship Builder: Internally and Externally

Essential Job Functions

Actively participate on the Chapter Leadership Team. Work closely with the Vice President of Development, and development staff to prepare proposals to secure funding for program expansion. Grant Administration: Lead department in preparation of proposals and grant applications. Research, identify, develop, and respond to public and private grant opportunities. Collaborate with the organization's entities regarding fundraising activities and individual sponsorship communications. Work cross-departmentally to develop internal and external communications, media and marketing strategies, grant development and execution, that enhance the Chapter's program brand identity, advance the strategic mission of all Chapter programs and support integrated Chapter communications. Plan, develop, and direct the execution of all programs, policies, and services as they relate to the Alzheimer's Association's education and program initiatives, including providing assistance to the Chapter network at local events. Develop, utilize adequate processes, and strategic plan metrics to ensure that the performance improvement systems are fully implemented. Design aggressive improvement plans to achieve overall strategic goals of the organization; monitor the constant changes in both external and internal environments. Implement, educate, and monitor service excellence principles to exceed customer expectations and drive process improvement. Forge partnerships with key organization stakeholders to include corporate, medical, insurance, healthcare and other relevant institutions to further the mission of the organization. Provide leadership and strategic direction in the planning, development, implementation, and delivery of marketing campaigns, communication products, and education programs that promote public awareness of Alzheimer's disease, dementia care and the Association. Provide leadership and strategic direction in the planning, implementation, and delivery of local, state, and federal public policy initiatives to support the Chapter and its mission-oriented, tactical, and strategic plans. Empower, guide, and coach employee development. Build positive organization and team culture to achieve strategic objectives in financial, clinical quality, customer satisfaction, and compliance with corporate, federal, and state standards of practice. Develop a customer service culture; strive for continuous improvement and customer satisfaction. Foster a communications strategy to increase awareness of the disease, the Chapter's services and events, and the Association's mission. Manage program-related alliances with key community stakeholders and external relationships with Board members, community organizations, donors, and government agencies.

Minimum Requirements

Degree in gerontology, nursing, social work, or related field; PhD an asset. Clinical Psychologist, Director of Nursing, MSW, or Healthcare Administration an asset. Five to ten years experience in a senior leadership role with a non-profit, private or public sector organization, working with senior populations. Demonstrated experience implementing programs and services. Team leadership skills with a proven track record of success a must. Thorough knowledge and understanding of Alzheimer's disease and/or issues related to dementia. Personal or professional passion to provide services to individuals with Alzheimer's disease or related dementia. The ability to facilitate program and policy objectives at the local, state, and/or federal government levels. Excellent public speaking, media relations, relationship management, and staff management skills. Proficient with Microsoft Office applications. Must be proficient in managing and leading virtually. Must be comfortable with extensive public contact and interaction with staff, medical professionals, clients, and individuals touched by Alzheimer's disease. Must be able to travel to off-site meetings within the chapter territory, including occasional out- of- state travel. Must be able to work evenings and weekends, as necessary.

  • by email: ashajkovci@alz.org
  • by mail:
    Send resume to:
    Alzheimer's Association, National Capital Area
    3701 Pender Drive
    Suite 400
    Fairfax, VA 22030

We are an Affirmative Action, Equal Opportunity Employer and we appreciate your interest in the Alzheimer's Association.




Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.