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Senior Specialist, eCRM

General Summary

This position will serve as an integral part of the eCRM strategy team that provides training, tools and programs for the Chapter network.

Essential Job Functions

* Serve as project manager for eCRM projects as assigned, including:
  -Chat Support implementation
  -Coaching Email Scheduling projects
  -Implementation of third party tools (Boundless Fundraising)
  -Blondes vs. Brunettes website implementation/updates
  -Other Constituent Event website implementation/updates
  -Managing online aspects of National Walk to End Alzheimer's incentive program 
* Serve as reporting lead for all constituent event programs, including:
  -Weekly year-over-year & progress-to-goal reports
  -Monthly team retention reports
  -Incentive Reporting
  -Create report templates in Convio for Chapters
* Serve as software training lead, educating chapter staff on all constituent event websites and tools, including:
  -Curriculum development
  -In-person training and remote webinar training
  -Incorporation of recruitment and online fundraising best practices
  -Developing reference documentation
  -Managing/Organizing virtual training center
  -Organize and manage website help pages and resources for end users
* Serve as Blondes vs Brunettes Website owner and main point of contact for chapter inquiries
* Serve as General Events Website owner and main point of contact for chapter inquiries
* Serve as liaison to the IT Helpdesk as a subject matter expert for Constituent Events, troubleshoot specific issues or questions and develop tools and resources to reduce the number of Helpdesk tickets. 
* Assist Chapter Staff with new personnel onboarding  including fulfilling the online pieces of the National Walk on-boarding plan
* Serve as the eCRM lead on the Walk Central and The Longest Day online communities and responsible for discussion monitoring, Convio tools and promotion of Convio best practices on the site.
* Send Coaching and Recruitment emails as needed using Convio's Email Campaigns or Coaching Emails tools
* Manage vendor relationships, as appropriate.
* Other duties as assigned

Minimum Requirements

* Bachelor's degree
* Minimum of 2-3 years work-related experience preferred in web development
* Advanced experience with Convio/Blackbaud Luminate Online
* Excellent written and verbal communication skills
* Excellent teamwork skills
* Proven ability to influence cross-functional teams without formal authority

Desired Attributes and skills:
* 2+ years' experience as a Luminate Online administrator, including TeamRaiser, Pagebuilder, Email, Query, Constituent 360 and Report Writer
* 2+ years' project management experience, including developing and enforcing project plans
* 2+ years' experience with website development or software product management
* Familiarity with HTML/CSS
* 2+ years' experience delivering training both in person and via webinar
* Experience developing software training curriculum
* Experience creating training manuals and user documentation
* Experience as an online community moderator
* Well-versed in Excel, including VLookup and Pivot Tables
* Excellent customer support skills
* Excellent written and verbal communication skills
* Excellent public speaking skills
* Understanding of nonprofit business strategies and processes; such as event management, volunteer support, email campaigns/communication, and constituent management
* Demonstrated ability to build and maintain positive working relationships with chapter staff and volunteers

Click here to apply

Or mail resume and cover letter to:

Send resume to:
Alzheimer's Association, Home Office
225 N. Michigan Ave, Suite 1700
Chicago, IL 60601

We are an Affirmative Action, Equal Opportunity Employer and we appreciate your interest in the Alzheimer's Association.




Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.