Below is information related to your rights to visit in person, in facility, subject to safety precautions and infection protocols.
For all families that we serve, if you have not already been told you can resume visits we advise that you first check with the site administrator (policies should be publicly posted and shared via email/website) and then with your county COVID-19 website. If you believe you should be able to visit and are not being allowed, notify the Long Term Care Ombudsman at 800.231.4024.
Even though providers are now told to allow visits, they may still restrict visits under certain circumstances such as a facility outbreak or countywide risk.
After checking with the site administrator, constituents should check the status of the county where the facility is located: County List
For residents living in Residential Care Facilities for the Elderly (RCFEs), Board and Care Homes, Assisted Living Communities or Continuing Care Retirement Communities, this is the current guidance that permits in person, in facility visitation (starting on page 10).
For residents living in skilled nursing facilities/nursing homes, this is the current guidance: Nursing Home Rules
For hospital patients or ER visits, this guidance allows a support person regardless of the county status: Hospital Rules
Patients with Physical, Intellectual, and/or Developmental Disabilities and Patients with Cognitive Impairments
- The presence of a support person is essential to patients with physical, intellectual, and/or developmental disabilities and patients with cognitive impairments. CDPH recommends that one support person be allowed to be present with the patient.
- For patients, especially with prolonged hospitalization, the patient or family/patient representative may designate two support people, but only one support person may be present at a time.