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Helping you confront challenges from within your immediate and extended family

One of the biggest challenges to caring for a person living with Alzheimer’s disease or another dementia is also your biggest ally: your family. To discuss a family planning meeting, please call our 24/7 Helpline at 1-800-272-3900. During the COVID-19 pandemic, this vital resource is being offered over the phone or via video conference. To learn more about it, please call our local staff at (716) 626-0600 ext 313.

This service is similar to our care consultation program, but with a more specific focus of navigating complex family issues. Not every family member deals with the diagnosis of a type of dementia in the same way. The concentration is on how to support and strengthen the care team and improve their overall quality of life.

Family consultations are not restricted to times of crisis, but are available and recommended for families at multiple points throughout their caregiving experience. Care partners and individuals living with Alzheimer’s disease or other dementia often affected by different struggles and challenges based on what stage of the disease they are facing.

Family consultation services bring the family together in a safe, facilitated forum to identify and discuss issues of common concern and develop strategies to address them. The meetings, facilitated by a local Chapter care consultant, offer families and care teams the opportunity to confront challenges and frustrations related to caregiving, while identifying themes and appropriate next steps in a group setting.

The meetings are intended to be one or two times and voluntary, providing solutions-focused assistance. Family Consultation Services are available to any care partner experiencing familial conflict regarding the care of a person living with Alheimer's or other dementia. This could include:

  • Different opinions on care methods and setting
  • Different opinions on the severity of the disease
  • Emotional and physical issues impeding quality of care


Families in need of consultation services can contact the Alzheimer’s Association by phone 24/7 at 1-800-272-3900 or locally at (716) 626-0600 ext. 313 or email to program.wny@alz.org.

The service is free of charge and made possible by a grant from the New York State Department of Health.