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Care Consultation Services
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Care Consultation Services

For families caring for a loved one with dementia, finding the right help can be overwhelming. We have created a care consultation program that delivers a linkage with services, support, and consultations with in our office in Williamsville, NY, over the phone, or online.

A care consultation will help you…

  • Understand dementia as it is affecting your loved one now and prepare you for the changes you may see in the future
  • Learn the best way to respond when faced with challenges such as refusal of medication, agitation, or any other behaviors
  • Manage day-to-day needs such as bathing and dressing
  • Work through difficult transitions such as taking away driving privileges
  • Make small changes to the home environment that can have a big impact on quality of life and promote safety/
  • Make plans for the future
  • Find local respite services, such as a Home Care Agency or Adult Day Center, and learn about various payment options

Our care consultants will provide you with:

  • An overview of the disease, warning signs, and symptoms
  • Family care planning
  • Information about local resources, our 24-hour Helpline, and other services provided by the Alzheimer’s Association

A care consultant does not provide ongoing case management or assess the person with dementia. If you would benefit from these services, a care consultant will suggest you contact a case manager or a physician for an assessment.

If you would rather have a care consultant come to your home, many of the same topics will be covered along with a home environment assessment. The rate for a 90 minute care consultation is $150. Due to the nature of sensitive topics discussed, the care consultant prefers to meet with the family in the home without the person with dementia present.

We also have limited availability across the eight counties we serve (Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, and Wyoming) and offer free consultations at various locations, by appointment confidential care consultations are available every hour of every day by phone at 1.800.272.3900. You can email a care consultant HERE ( or try Alz Navigator to develop your personalized Action Plan online.

Monthly Consultation Services


*** Special Saturday Consultation Sessions***

Chapter dementia care experts will be available by appointment for Saturday morning sessions by request. To schedule a Saturday meeting time with a consultant, please call 1.800.272.3900.

Consultations in Your Community

We have partnered with various organizations to meet with caregivers in their community for free. These locations across Western New York have offered us space for private, one-on-one meetings, which need to be arranged by calling us at 1.800.272.3900:

Derby: Community Concern
Fredonia: Fredonia Place
Grand Island: Golden Age Center
LeRoy: LeRoy Village Green
North Tonawanda: *North Tonawanda Public Library
*Nor. Ton. residents only
Orchard Park: Peregrine's Landing
Williamsville: Presbyterian Village

We are always looking for more locations to better serve our community. If your organization is interested in hosting a care consultant at your site, please contact Katie (Keith) Badeau at 716-626-0600 ext. 21, via email:

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Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the world's leading voluntary health organization in Alzheimer's care, support and research.