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Programs & Services in WNY
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24/7 Helpline - 1.800.272.3900

The Alzheimer's Association 24/7 Helpline provides reliable and confidential information and support to all those who need assistance anytime of the day or night. The Helpline serves people with memory loss, caregivers, health care professionals and the public.

Our highly trained and knowledgeable staff can help you with:

  • Understanding memory loss, dementia and Alzheimer's
  • Medications and other treatment options
  • General information about aging and brain health
  • Skills to provide quality care and to find the best care from professionals
  • Legal, financial and living-arrangement decisions
Our 24/7 Helpline also features:
  • Confidential care consultation provided by trained clinicians who can help with decision-making support, crisis assistance and education on issues families face every day
  • Help in a caller's preferred language using our translation service that includes more than 140 languages and dialects
  • Referrals to local community programs, services and ongoing support

You can also send us an email message at Please allow two business days for a response.

As Alzheimer's disease threatens to bankrupt families, businesses and our healthcare system, scientists are coming closer to finding better treatments that could drastically alter the course of the disease. Now is the time to join us and speak up for the needs and rights of people with Alzheimer's and their families, and help persuade Congress to address those needs through legislative action. Add your voice to ours - become an advocate today. As an advocate, you will:

  • Generate action from our elected officials by making calls and writing letters.
  • Stay on top of policy and legislative issues through alerts and updates.
  • Help elevate Alzheimer's from a disease to a cause

Programs and Services

Care Consultation
Dedicated professional staff help people navigate through the difficult decisions and uncertainties people with Alzheimer’s and their families face at every stage of the disease. Visit our Care Consultation webpage for more information.

Clinical Trials - TrialMatch
The Alzheimer's Association TrialMatch is a free service that makes it easy for people with Alzheimer's, caregivers, families and physicians to locate clinical trials based on personal criteria (diagnosis, stage of disease) and location. Visit our TrialMatch website to learn more.

Early Stage Programming
We offer many programs that are designed specifically for people in the early stages of Alzheimer's disease or a related dementia and their caregivers. Click on Info for People with Dementia to visit the webpage to learn more.

Education and Training
The Alzheimer's Association offers a variety of education and training sessions to various groups in our community - the general public, people with Alzheimer's disease or dementia, caregivers, and healthcare professionals. Visit our Education Programs webpage to view our current Education and Training Calendar.

The chapter's social respite programming is run by carefully selected and trained chapter volunteers and staff members. Two types of respite services are offered - in-home respite and group respite that is conducted in a safe group setting in the community. To learn more, click on this link - Respite Program - to learn more.

Our annual Dementia Care Symposium is a full-day conference with learning tracks for both family caregivers and healthcare professionals. It is an excellent opportunity to hear the latest research updates and caregiving tips and techniques from the experts. For more information and to reserve your seat for this annual conference, visit the Dementia Care Symposium page.

Support and Referral
Our Helpline provides emotional support to the caller as well as information about Alzheimer’s disease and related disorders, chapter services and referrals to community resources. Chapters maintain updated information on home care, adult day care, care coordination, assisted living and skilled nursing facilities. Visit our Service Providers Lists webpage for more information.

Support Groups
Peer or professionally led groups for caregivers and others dealing with Alzheimer’s disease are facilitated by trained individuals. Our chapter offers almost three dozen groups at various sites across the eight counties of Western New York, including specialized groups. Visit our Support Group page to view the listing by county, and print a copy.

Our chapter publishes a quarterly Newsletter and participates in the weekly Alzheimer's Association eNewsletter. Each one contains information that all of our audiences - the general public, healthcare professionals, people with dementia and caregivers - can benefit from. Visit our Newsletters webpage to sign up!

Lending Library
In our Williamsville office, we offer a large selection of books, DVDs and journal articles on a variety of topics related to Alzheimer's, dementia, caregiving and much more. Stop in during our normal business hours, Monday - Friday, 8:30 a.m. - 5 p.m. to look through our selection and borrow a book (free of charge). You can also look through our list of titles by visiting our Lending Library page.

Professional Training
We're committed to helping professionals improve their knowledge and skills, build stronger teams and deliver better care to people with dementia and their families. Our training and education programs are geared towards professionals working in both community-based and residential care settings. Visit our Professional Training webpage to learn more about what we offer locally.

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Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the world's leading voluntary health organization in Alzheimer's care, support and research.