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24/7 Helpline - 1.800.272.3900
The Alzheimer's Association 24/7 Helpline provides reliable information and support to all those who need assistance anytime day or night. Our 24/7 Helpline serves people with memory loss, caregivers, health care professionals and the public.

Our highly trained and knowledgeable staff can help you with:

  • Understanding memory loss, dementia and Alzheimer's
  • Medications and other treatment options
  • General information about aging and brain health
  • Skills to provide quality care and to find the best care from professionals
  • Legal, financial and living-arrangement decisions
Our 24/7 Helpline also features:
  • Confidential care consultation provided by master's level clinicians who can help with decision-making support, crisis assistance and education on issues families face every day
  • Help in a caller's preferred language using our translation service that features over 140 languages and dialects
  • Referrals to local community programs, services and ongoing support
If you prefer, send us a message at  Please allow two business days for a response.

As Alzheimer's disease threatens to bankrupt families, businesses and our healthcare system, scientists are coming closer to finding better treatments that could drastically alter the course of the disease. Now is the time to join us and speak up for the needs and rights of people with Alzheimer's and their families, and help persuade Congress to address those needs through legislative action. Add your voice to ours - become an advocate today. As an advocate, you will:
  • Generate action from our elected officials by making calls and writing letters.
  • Stay on top of policy and legislative issues through alerts and updates.
  • Help elevate Alzheimer's from a disease to a cause

Care Consultation
Dedicated professional staff help people navigate through the difficult decisions and uncertainties people with Alzheimer’s and their families face at every stage of the disease. Visit our Care Consultation webpage for more information.

Clinical Trials - TrialMatch
The Alzheimer's Association TrialMatch is a free service that makes it easy for people with Alzheimer's, caregivers, families and physicians to locate clinical trials based on personal criteria (diagnosis, stage of disease) and location. Visit our TrialMatch website to learn more.

Early Stage Programming
We offer many programs that are designed specifically for people it the early stages of Alzheimer's disease or a related dementia and their caregivers. Visit our Info for People with Dementia webpage to learn more.

Education and Training
The Alzheimer's Association offers a variety of education and training sessions to various groups in our community - the general public, people with Alzheimer's disease or dementia, caregivers, and healthcare professionals. Visit our Learn more about Alzheimer's and Dementia webpage to view our 2012 Education and Training Calendar.

Informational and Referral
Our Helpline provides emotional support to the caller as well as information about Alzheimer’s disease and related disorders, chapter services and referrals to community resources. Chapters maintain updated information on home care, adult day care, care coordination, assisted living, skilled nursing facilities, eldercare lawyers, financial planners and transportation. Visit our Service Providers Lists webpage for more information.

Lending Library
In our Williamsville office, w
e offer a large selection of books, dvds, videos and articles on a variety of topics related to Alzheimer's, dementia, caregiving and much more.  Stop in during our normal business hours, Monday - Friday, 8:30 a.m. - 5 p.m. to look through our selection and borrow a book (free of charge). If you are looking for a specific title, you can also call our office to see if we might have it. Also, visit the Alzheimer's Association Virtual Library online.

Memory Wellness
Part of the Alzheimer's Association's mission is to promote brain health. Through the year, the chapter offers Power Your Memory classes that provide information on how to live a brain healthy lifestyle and straighten out myths and facts. To see when our next Power Your Memory class will be held, visit our Learn More About Alzheimer's and Dementia webpage to view our Education and Training Calendar. You can also visit our Brain Health section of our website.

Our chapter publishes a quarterly newsletter and a bi-weekly e-newsletter. Each one contains information that all of our audiences - the general public, healthcare professionals, people with dementia and caregivers - can benefit from.  Visit our Newsletters webpage to sign up for one or both of our newsletters online.

Professional Training
We're committed to helping professionals improve their knowledge and skills, build stronger teams and deliver better care to people with dementia and their families. Our training and education programs are geared towards professionals working in both community-based and residential care settings. Visit our Professional Training webpage to learn more about what we offer locally.

Respite Program
The chapter's social respite programming is run by carefully selected and trained chapter volunteers and staff members. Two types of respite services are offered - in-home respite and group respite that is conducted in a safe group setting in the community. To learn more, visit our Respite Program webpage.

Safety Services  
Chapters promote and encourage people with Alzheimer’s to enroll in MedicAlert® + Alzheimer's Association Safe Return®. When a person with Alzheimer’s or a related dementia wanders or has a medical emergency, the chapter provides support to the family and assists law enforcement. Visit our MedicAlert® + Alzheimer's Association Safe Return® to learn more about the program and how to enroll.  If you have additional questions, please feel free to call us at 1.800.272.3900.

Support Groups
Peer- or professionally led groups for caregivers and others dealing with Alzheimer’s disease are facilitated by trained individuals. Our chapter offers groups throughout Western New York including specialized groups. Visit our Support Group page to download a copy of our current support groups.

Our annual WNY Dementia Care Symposium is a full-day conference with learning tracks for both family caregivers and healthcare professionals. It is an excellent opportunity to learn more from the experts and be able to apply what you learned as soon as you get back to your office or home. CEUs are available for some fields. To learn more, visit the 2012 Symposium webpage.

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Alzheimer's Association

Our vision is a world without Alzheimer's
Formed in 1980, the Alzheimer's Association is the world's leading voluntary health organization in Alzheimer's care, support and research.