MedicAlert® + Alzheimer's Association Safe Return® is a 24-hour nationwide emergency response service for individuals with Alzheimer's or a related dementia who wander or have a medical emergency. We provide 24-hour assistance, no matter when or where the person is reported missing.


If an individual with Alzheimer's or a related dementia wanders and becomes lost, caregivers can call the 24-hour emergency response line (800.625.3780) to report it.

A community support network will be activated, including local Alzheimer's Association® chapters and law enforcement agencies, to help reunite the person who wandered with the caregiver or a family member. With this service, critical medical information will be provided to emergency responders when needed.

If a citizen or emergency personnel finds the person with dementia, they can call the toll-free number listed on person's MedicAlert + Safe Return ID jewelry. MedicAlert + Safe Return will notify the listed contacts, making sure the person is returned home.

Report a wandering incident:

  • Call 911
  • Then call 800.625.3780, MedicAlert + Safe Return's emergency response line. 

Learn more: WanderingSafety in Home Environment

Cost and ID jewelry

MedicAlert + Safe Return provide an ID bracelet or pendant to be worn by the individual with dementia.

$55 + $7 shipping and handling, you receive an enrollment package including:

  • Member's ID jewelry with personalized information and MedicAlert + Safe Return's 24-hour emergency toll-free number
  • Personalized emergency wallet card
  • 24-hour emergency response service
  • Personal health record (PHR)
  • Six Steps to a Safe Return magnet

(Optional) Add $35 for caregiver ID jewelry and membership

  • Membership includes everything listed above
  • The caregiver wears this worldwide-recognized ID jewelry to alert others that he or she provides care for a MedicAlert + Safe Return member, in case of an emergency

$35 annual renewal fee
An annual fee of $35 will be due after the first year for each membership.


There are four easy ways to join MedicAlert + Safe Return:

  1. Online:
  2. Call: 888.572.8566
  3. Mail: Complete and mail in the enrollment form.
    Enrollment Form: English | Spanish/Español 

    Completed enrollment form and photos can be mailed to:
    MedicAlert + Alzheimer's Association Safe Return
    PO Box 21009
    Lansing, MI 48909
  4. Fax: Registration form to 800.863.3429